Privacy Policy 321spin

1. Introduction and Scope of This Policy

This Privacy Policy is published by 321spin ("we", "our platform") to explain how we manage your personal information when you use the website and services we offer. This policy applies to all registered users, website visitors and any individual who interacts with the 321spin platform.

By registering an account or continuing to use 321spin's services, you acknowledge that you have read, understood and agreed to the provisions stated in this Privacy Policy. If you do not agree with any provision in this policy, you are advised not to use our services.

We reserve the right to amend this Privacy Policy from time to time based on operational needs, changes in law or system improvements. Any significant changes will be communicated through our platform. Continued use of our services after any changes are published is considered your acceptance of the latest version of this policy.

2. Information We Collect

321spin collects personal information from you through various methods in the course of operating our platform. The types of information we collect include:

• Account Registration Information: Full name, identity card number (MyKad), date of birth, email address, mobile phone number and password.
• Financial Information: Details of the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and cryptocurrency, as well as records of deposit and withdrawal transactions.
• Usage Information: Game activity data, betting records, login and logout history, transaction history and your game preferences.
• Technical Information: IP address, device type, operating system, web browser type, cookie data and general location information based on your internet connection.
• Communications: Records of conversations with our customer support team via live chat or email.

We may also receive information about you from legitimate third parties, such as identity verification services or payment partners, to ensure the security and authenticity of your account.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• Processing account registration and verifying your identity in line with applicable international licensing requirements.
• Processing financial transactions including deposits and withdrawals through available payment methods.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Analysing usage patterns for the purpose of improving the platform and user experience.
• Detecting and preventing fraud, money laundering and activities that violate our Terms & Conditions.
• Sending important information related to your account such as transaction confirmations and security notices.
• Complying with legal obligations and regulatory requirements imposed on our operations.
• Managing bonus and promotion programmes you participate in, including welcome bonuses and VIP cashback.

We will not use your personal information for purposes other than those stated above without first obtaining your additional consent.

4. Disclosure of Information to Third Parties

321spin does not sell or rent your personal information to third parties. However, we may share your information in certain limited circumstances:

• Service Providers: Parties that assist us in platform operations such as payment processors, identity verification service providers and technical infrastructure providers. They are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order or direction from a competent authority, we may need to disclose your information.
• Protection of Rights: To protect the rights, property or safety of 321spin, our users or the public where necessary.
• Business Transfers: In the event of any merger, acquisition or business asset transfer, user information may be transferred as part of that process with appropriate notice given to users.

In all of the above cases, we ensure that the party receiving your data has adequate data protection measures in place and uses that information only for permitted purposes.

5. Cookies and Tracking Technologies

321spin uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for basic platform functions such as login sessions and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with our platform through anonymous statistical data.
• Functional Cookies: Store your preferences such as display language and account settings for ease of use.

You can control cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform. Please refer to your web browser's documentation for more information on how to manage cookies.

6. Data Security and Storage

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unlawful disclosure. These protective measures include:

• Encrypting data during transmission using industry security protocols.
• Strict access controls to our data storage systems.
• Continuous monitoring of suspicious activity within our systems.
• Regular training for our staff on data protection best practices.
• Regular security audits to ensure our data protection systems remain up to date.

Your personal information is retained for as long as your account is active or as long as needed to provide services to you. We also retain certain data for a set period to meet legal obligations, resolve disputes and enforce our agreements. Once the set retention period has ended, that data will be securely deleted or anonymised.

7. Your Rights as a User

As a 321spin user, you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request that inaccurate or incomplete information be corrected.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
• Right of Restriction: You may request that processing of your data be restricted in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable requirements.

8. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we manage your personal information, please contact our team:

• Via live chat directly on the 321spin platform — available 24 hours a day, 7 days a week in Malay and English.
• Via email at [email protected] — we will respond within a reasonable timeframe.

We are committed to addressing every privacy-related query seriously and in a transparent manner. If you are not satisfied with our response, you have the right to seek further remedy through appropriate channels in accordance with applicable law.